Not heating or cooling
The unit is running, but the room isn’t reaching a comfortable temperature.
Heat pump repairs with a clear next step.
Heat pump not heating, cooling or running as it should? Our Auckland technicians find the cause, explain what’s happening and help you decide on a practical repair.
We work on major heat pump brands and can help with faults, replacement parts and eligible manufacturer warranty repairs.
- Experienced refrigeration and air conditioning technicians.
- Clear advice on the fault, parts and repair options.
- Support across Auckland, the North Shore and the coast.
Common heat pump problems we help with.
Tell us what you’ve noticed. A short description, a photo or an error code can help us prepare for your visit.
Error codes or flashing lights
A fault message appears, or the heat pump keeps switching itself off.
Water leaking indoors
Water is dripping from the indoor unit or pooling where it shouldn’t.
Unusual noise or vibration
You’ve noticed a new sound, rattling or vibration from the indoor or outdoor unit.
Weak airflow or ice build-up
Less air is coming through, or ice is building up on part of the system.
Outdoor unit not running
The indoor unit is on, but the outdoor unit doesn’t seem to be operating.
A closer look at what’s gone wrong.
Similar symptoms can have different causes. We check the system to work out whether the issue is electrical, refrigerant-related, a failed component or something such as drainage.
Once we understand the fault, we’ll explain what’s needed and check parts availability before larger repairs.
- Fault finding for indoor and outdoor units.
- Checks for controls, sensors, fans and drainage.
- Refrigerant leak investigation where needed.
From the fault to a sensible solution.
01
We work out whats happening
A technician visits your home, diagnoses the problem within a reasonable time frame, and explains the issue clearly.
02
Understand your options
We explain the findings, parts availability and repair costs, so you can decide how to proceed. If repairs can be completed the same day, we'll go ahead and do it.
03
Repair and check
You'll receive a formal quote for repair works, we'll order any parts needed, then carry out the repair and check the system’s operation.
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Repair it, or look at replacement?
A repair can be a sensible way to get your heat pump working again. We can source parts for major brands, including fans, sensors, control boards and other system components.
If the repair is substantial, we’ll help you weigh up the cost against your heat pump’s age and condition. You’ll have the information you need to choose.
For refrigerant leaks, we focus on finding and addressing the cause rather than simply topping up the system.
View heat pump installationWarranty and insurance support.
Manufacturer warranty
We can help check eligibility and arrange approved warranty work for all major heat pump brands at no cost to you.
Insurance claims
We can provide our findings to help your insurer assess a claim. Cover and approval depend on your insurer and policy.
Clear records
We explain what we find and what’s required, so you can understand the fault and discuss the next step with confidence.
Local experience. Real customer feedback.
Your repair questions, answered.
Useful answers before your visit, from parts and costs to warranty support.
Can you help with a manufacturer warranty repair?
How much will the repair cost?
Can you just top up the refrigerant?
Should I repair or replace my heat pump?
Can you provide information for an insurance claim?
What information should I send when booking?
Arrange your heat pump repair.
Tell us what your heat pump is doing, its brand and model, and any error code you can see. We’ll help you work out the next step and arrange a visit.
Based on the Whangaparāoa Peninsula, we help customers across Auckland, the North Shore, Hibiscus Coast and Warkworth.
09 424 8775